Terms & Conditions

Refund and Returns Policy


Due to the nature of Will Carlson Audio (non-tangible digital goods) products, it is not possible to “return a product”. We therefore DO NOT offer refunds or exchange after purchase.

Promotions and Sales

Promotional offers are valid for a limited time only. All promotional, discounted, and pre-order sales are final.  Offers are not retroactive and apply only to the products specified. Will Carlson Audio reserves the right to stop any offers at any time.


If you are having any issue with our product(s), a file, installation, or getting the most out of order, or have any other questions, please contact support via email at contact@willcarlson.co and we shall do our best to resolve the case.

If we are unable to solve your issue and there is no possible way for you to utilize our software, we may issue a partial refund at our own discretion and only after all exhaustive measures have been taken by our support and development teams (where applicable), and only after you can successfully prove occurrence in repro case(s) where broken functionality.